Return & Refund Policy

  • Return and Refund Policy

    Last updated: October 26, 2026

    We want you to love your Cedar & Calm order. If something isn't right, email us at kirubiwanjeri@gmail.com with your order number and we'll make it right.

    Damaged, defective or wrong items

    If your item arrives damaged, stops working, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or a full refund, whichever you prefer. In most cases you won't need to send the item back.

    30-day returns

    You may return unused items in their original packaging within 30 days of delivery.

    1. Email us with your order number and the item you'd like to return. Please don't send items back without contacting us first.

    2. We'll reply within 2 business days with return instructions and the return address.

    3. Return shipping is paid by the customer, unless the item was damaged, defective or wrong.

    4. Once we receive and inspect the item, we'll refund the original payment method within 5 business days. Original shipping charges are not refundable.

    Items that have been used, damaged after delivery, or returned without original packaging may not be eligible for a refund.

    Lost or delayed orders

    If tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of shipping, email us. We'll trace the package with the carrier. If it can't be delivered, we'll send a replacement or issue a full refund.

    Cancellations

    You can cancel an order within 12 hours of purchase for a full refund. After that, your order may already be in fulfillment; you're still welcome to return it under the 30-day policy above.

    Refund timing

    Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.